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The Gateway

Type Social Care Org Region North East Last inspected 11 Dec 2015

Archived This service was archived (deregistered) by CQC on 6 Jul 2016. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 11 December 2015. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 11 December 2015
Rating extracted from this report: Requires improvement
Actions indexed: 6 must-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 6 must-do

Must-do actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 6
Must do
Safe
Staff did not have the skills and experience to meet the needs of people who had complex mental health needs.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Staff did not have the skills and experience to meet the needs of people who had complex mental health needs.
Must-do action 2 of 6
Must do
Safe
Staff were not raising safeguarding alerts around the impact of staffing levels on people’s ability to receive their personal care in a timely manner.
Regulation: Regulation 13 (Safeguarding service users from abuse and improper treatment)
⚠ Staff were not raising safeguarding alerts around the impact of staffing levels on people’s ability to receive their personal care in a timely manner.
Must-do action 3 of 6
Must do
Safe
Staff were not ensuring that people were not inappropriately subject to deprivation of liberties or that DoLS authorisations were sought.
Regulation: Regulation 13 (Safeguarding service users from abuse and improper treatment)
⚠ Staff were not ensuring that people were not inappropriately subject to deprivation of liberties or that DoLS authorisations were sought.
Must-do action 4 of 6
Must do
Well-led
People who uses services and others were not protected against the risks of inappropriate or unsafe care because an effective system for monitoring the service was not in place.
Regulation: Regulation 17 (Good governance)
⚠ People who uses services and others were not protected against the risks of inappropriate or unsafe care because an effective system for monitoring the service was not in place.
Must-do action 5 of 6
Must do
Safe
There were insufficient numbers of suitably qualified and experienced staff to consistently meet the needs of people who used the service.
Regulation: Regulation 18 (Staffing)
⚠ There were insufficient numbers of suitably qualified and experienced staff to consistently meet the needs of people who used the service.
Must-do action 6 of 6
Must do
Well-led
The registered provider failed to act in an open and transparent manner around the proposed changes to the operational structure of the home.
Regulation: Regulation 20 (Duty of candour)
⚠ The registered provider failed to act in an open and transparent manner around the proposed changes to the operational structure of the home.