Source · CQC inspection
The Gateway
Type Social Care Org
Region North East
Last inspected 11 Dec 2015
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Safe
Staff did not have the skills and experience to meet the needs of people who had complex mental health needs.
Must-do action 2 of 6
Must do
Safe
Staff were not raising safeguarding alerts around the impact of staffing levels on people’s ability to receive their personal care in a timely manner.
Must-do action 3 of 6
Must do
Safe
Staff were not ensuring that people were not inappropriately subject to deprivation of liberties or that DoLS authorisations were sought.
Must-do action 4 of 6
Must do
Well-led
People who uses services and others were not protected against the risks of inappropriate or unsafe care because an effective system for monitoring the service was not in place.
Must-do action 5 of 6
Must do
Safe
There were insufficient numbers of suitably qualified and experienced staff to consistently meet the needs of people who used the service.
Must-do action 6 of 6
Must do
Well-led
The registered provider failed to act in an open and transparent manner around the proposed changes to the operational structure of the home.