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Roland Residential Care Homes - 27 Bush Hill

Type Social Care Org Region London Last inspected 19 May 2022

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 19 May 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 19 May 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 2 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 4 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
Risks to people were not always assessed, monitored and managed to keep them safe. People were at increased risk because medicines were not always managed in accordance with national guidance.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Risks to people were not always assessed, monitored and managed to keep them safe. People were at increased risk because medicines were not always managed in accordance with national guidance.
Must-do action 2 of 2
Must do
Well-led
The provider did not always operate effective systems and processes to assess and monitor the quality and safety of the service.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider did not always operate effective systems and processes to assess and monitor the quality and safety of the service.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Safe
We recommend the provider review their safeguarding policy and procedures to ensure the service operates in line with best practice.
Should-do action 2 of 4
Should do
Effective
We recommend the provider reviews its procedures to ensure staff delivering training have been appropriately trained.
Should-do action 3 of 4
Should do
Effective
We recommend the provider reviews their procedure for offering and recording people's food choices.
Should-do action 4 of 4
Should do
Responsive
We recommend the provider reviews its processes for managing complaints to ensure records are kept in line with their procedure.