Source · CQC inspection
Roland Residential Care Homes - 27 Bush Hill
Type Social Care Org
Region London
Last inspected 19 May 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Safe
Risks to people were not always assessed, monitored and managed to keep them safe. People were at increased risk because medicines were not always managed in accordance with national guidance.
Must-do action 2 of 2
Must do
Well-led
The provider did not always operate effective systems and processes to assess and monitor the quality and safety of the service.
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
We recommend the provider review their safeguarding policy and procedures to ensure the service operates in line with best practice.
Should-do action 2 of 4
Should do
Effective
We recommend the provider reviews its procedures to ensure staff delivering training have been appropriately trained.
Should-do action 3 of 4
Should do
Effective
We recommend the provider reviews their procedure for offering and recording people's food choices.
Should-do action 4 of 4
Should do
Responsive
We recommend the provider reviews its processes for managing complaints to ensure records are kept in line with their procedure.