Source · CQC inspection
Percys Travel
Type Independent Ambulance
Region South East
Last inspected 13 Oct 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (4)
Must-do action 1 of 4
Must do
Safe
The service did not ensure that staff were trained at a suitable level in line with the Intercollegiate guidance for Safeguarding for their roles and responsibilities.
Must-do action 2 of 4
Must do
Safe
The service should ensure that vehicles are cleaned using suitable Infection, Prevention and Control (IPC) processes.
Must-do action 3 of 4
Must do
Safe
The service should ensure that Control of Substances Hazardous to Health (COSHH) documents are available and accessible to staff so that products can be used safely and in line with service policy.
Must-do action 4 of 4
Must do
Well-led
The service did not ensure that incidents were reported and shared effectively by staff and managers in line with the full scope of their policy.
Should-do actions (4)
Should-do action 1 of 4
Should do
Well-led
The service should ensure that records of all patient journeys are kept for each individual patient including observations from their journey. Regulation 17(2)(c)
Should-do action 2 of 4
Should do
Well-led
The service should consider standardised headings for recording meetings which outline consistent areas of governance.
Should-do action 3 of 4
Should do
Effective
The service should consider modules for staff that specifically cover autism and learning disabilities.
Should-do action 4 of 4
Should do
Well-led
The service should consider implementing their own audits to utilise data generated as part of their sub-contract agreement to improve the service.