Home / Sources / CQC / Percys Travel
Source · CQC inspection

Percys Travel

Type Independent Ambulance Region South East Last inspected 13 Oct 2022

Archived This service was archived (deregistered) by CQC on 9 Sep 2026. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 13 October 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 13 October 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 4 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 4 must-do 4 should-do

Must-do actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 4
Must do
Safe
The service did not ensure that staff were trained at a suitable level in line with the Intercollegiate guidance for Safeguarding for their roles and responsibilities.
Regulation: Regulation 13(2)
⚠ The service did not ensure that staff were trained at a suitable level in line with the Intercollegiate guidance for Safeguarding for their roles and responsibilities.
Must-do action 2 of 4
Must do
Safe
The service should ensure that vehicles are cleaned using suitable Infection, Prevention and Control (IPC) processes.
Regulation: Regulation 12(2)(h)
⚠ The service did not ensure that vehicles were cleaned using suitable Infection, Prevention and Control (IPC) processes.
Must-do action 3 of 4
Must do
Safe
The service should ensure that Control of Substances Hazardous to Health (COSHH) documents are available and accessible to staff so that products can be used safely and in line with service policy.
Regulation: Regulation 17(2)(b)
⚠ The service did not ensure that Control of Substances Hazardous to Health (COSHH) documents were available and accessible to staff so that products could be used safely and in line with service policy.
Must-do action 4 of 4
Must do
Well-led
The service did not ensure that incidents were reported and shared effectively by staff and managers in line with the full scope of their policy.
Regulation: Regulation 17(2)(b)
⚠ The service did not ensure that incidents were reported and shared effectively by staff and managers in line with the full scope of their policy.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Well-led
The service should ensure that records of all patient journeys are kept for each individual patient including observations from their journey. Regulation 17(2)(c)
Regulation: Regulation 17(2)(c)
Should-do action 2 of 4
Should do
Well-led
The service should consider standardised headings for recording meetings which outline consistent areas of governance.
Should-do action 3 of 4
Should do
Effective
The service should consider modules for staff that specifically cover autism and learning disabilities.
Should-do action 4 of 4
Should do
Well-led
The service should consider implementing their own audits to utilise data generated as part of their sub-contract agreement to improve the service.