Source · CQC inspection
Orchid House
Type Social Care Org
Region East
Last inspected 1 Jun 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Effective
The provider had failed to ensure the principles of the MCA and DoLS code of conduct was being followed. This meant people who lacked capacity were not being supported to make informed choices and decisions.
Must-do action 2 of 6
Must do
Safe
The provider had failed to ensure effective systems were in place to identify, monitor and mitigate risks to people's safety in relation to food safety and infection prevention and control.
Must-do action 3 of 6
Must do
Safe
The provider was unaware of what constitutes a safeguarding concern and had failed to notify CQC or the local safeguarding team of allegations of potential abuse.
Must-do action 4 of 6
Must do
Well-led
The provider had failed to ensure effective systems and processes were in place to organise, monitor and manage the quality of the service and ensure that people received safe and appropriate care.
Must-do action 5 of 6
Must do
Safe
The provider had failed to establish safe recruitment practices when employing new staff.
Must-do action 6 of 6
Must do
Effective
The provider had failed to ensure that staff had the skills, knowledge and experience to deliver effective care and support.