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Source · CQC inspection

Personal Security Service

Type Independent Ambulance Region London Last inspected 6 Jun 2019

Archived This service was archived (deregistered) by CQC on 22 Mar 2021. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 6 June 2019. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Not Yet Rated
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 6 June 2019
Rating extracted from this report: Requires improvement
Actions indexed: 3 must-do 5 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 3 must-do 5 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Effective
The provider must ensure staff responsible for care and treatment have access to suitable documents justifying use of Mental Health Act and Deprivation of Liberty prior to delivering the service.
Regulation: Regulation 11 HSCA (RA) Regulations 2014 Need for consent
⚠ Staff responsible for care and treatment did not always have access to suitable documents justifying use of Mental Health Act and Deprivation of Liberty prior to delivering the service.
Must-do action 2 of 3
Must do
Effective
The provider must keep detailed records of patients’ care and treatment.
Regulation: Regulation 17 HSCA (RA) Regulations 2014 Good governance
⚠ Records of patient’s care and treatment were not detailed and lacked information in relation to use of restrain.
Must-do action 3 of 3
Must do
Safe
The provider must develop effective system for managing risks. It includes comprehensive risk assessments for each patient.
Regulation: Regulation 17 HSCA (RA) Regulations 2014 Good governance
⚠ The service did not manage risk well. There was insufficient guidance on how to recognise and assess risks.

Should-do actions (5)

Recommended improvements to enhance service quality.

Should-do action 1 of 5
Should do
Safe
The provider should ensure staff complete mandatory training.
Should-do action 2 of 5
Should do
Well-led
The provider should implement effective governance structure that is reflective of service needs.
Should-do action 3 of 5
Should do
Well-led
The provider should ensure their policies are reflecting suitable legislation, regulation, and other national guidance relevant to the service.
Should-do action 4 of 5
Should do
Safe
The provider should ensure the vehicles are risk assessed to guarantee they meet patients’ and the service’s needs.
Should-do action 5 of 5
Should do
Well-led
The provider should ensure the risk register is up to date and reflective of the service’s needs.