Source · CQC inspection
Personal Security Service
Type Independent Ambulance
Region London
Last inspected 6 Jun 2019
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Not Yet Rated
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Effective
The provider must ensure staff responsible for care and treatment have access to suitable documents justifying use of Mental Health Act and Deprivation of Liberty prior to delivering the service.
Must-do action 2 of 3
Must do
Effective
The provider must keep detailed records of patients’ care and treatment.
Must-do action 3 of 3
Must do
Safe
The provider must develop effective system for managing risks. It includes comprehensive risk assessments for each patient.
Should-do actions (5)
Should-do action 1 of 5
Should do
Safe
The provider should ensure staff complete mandatory training.
Should-do action 2 of 5
Should do
Well-led
The provider should implement effective governance structure that is reflective of service needs.
Should-do action 3 of 5
Should do
Well-led
The provider should ensure their policies are reflecting suitable legislation, regulation, and other national guidance relevant to the service.
Should-do action 4 of 5
Should do
Safe
The provider should ensure the vehicles are risk assessed to guarantee they meet patients’ and the service’s needs.
Should-do action 5 of 5
Should do
Well-led
The provider should ensure the risk register is up to date and reflective of the service’s needs.