Source · CQC inspection
WhiteHorse Care - Brownhills
Type Social Care Org
Region West Midlands
Last inspected 14 Feb 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Good
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Should-do actions (2)
Should-do action 1 of 2
Should do
Responsive
Further improvements were needed to the range of activities and opportunities for people.
Should-do action 2 of 2
Should do
Responsive
Care plans did not capture how people were supported to achieve their personal goals and aspirations. They also did not always capture how people were supported to develop their everyday skills. Ensuring this information was documented within the care records would ensure people received the personalised support, encouragement and motivation to reach their goals and aspirations.