Source · CQC inspection
Spencer House
Type Social Care Org
Region South East
Last inspected 8 Jul 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
Systems and processes to monitor the quality and safety of the service were not operated effectively.
Should-do actions (2)
Should-do action 1 of 2
Should do
Safe
Some risks to people had not been assessed. This was an area for improvement. For example, when a person used a special cushion or mattress to help prevent pressure areas, there was no risk assessment or guidance for staff about how to check this equipment was in good working order.
Should-do action 2 of 2
Should do
Safe
Staff monitored the temperature of the medicine's rooms. However, there had been occasions when staff had not recorded the temperature. This was an area for improvement.