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Spencer House

Type Social Care Org Region South East Last inspected 8 Jul 2022

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 8 July 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 8 July 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 1 must-do 2 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 1 must-do 2 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Well-led
Systems and processes to monitor the quality and safety of the service were not operated effectively.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Systems and processes to monitor the quality and safety of the service were not operated effectively.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
Some risks to people had not been assessed. This was an area for improvement. For example, when a person used a special cushion or mattress to help prevent pressure areas, there was no risk assessment or guidance for staff about how to check this equipment was in good working order.
Should-do action 2 of 2
Should do
Safe
Staff monitored the temperature of the medicine's rooms. However, there had been occasions when staff had not recorded the temperature. This was an area for improvement.