Source · CQC inspection

Caremaid Services Kingston

Type Social Care Org Region London Last inspected 15 Oct 2021

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good

pre-2024 framework · 1 must-do 2 should-do

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1

Must do

Safe

People were not protected against the risk of receiving unsafe care from staff because care recording was not always robust as necessary.

Regulation: Regulation 12(2)(b) (Safe care and treatment)

⚠ People were not protected against the risk of receiving unsafe care from staff because care recording was not always robust as necessary.

Recommended improvements to enhance service quality.

Should-do action 1 of 2

Should do

Effective

We recommend the provider to review guidance making sure they always lawfully acted on the behalf of people and in accordance with the MCA.

Should-do action 2 of 2

Should do

Well-led

We recommend the provider review their governance systems in place to ensure they effectively managed safe care delivery at the service.

CQC ID: 1-10234552104

Local authority: Kingston upon Thames

Region: London

Type: Comprehensive inspection

Date: 15 October 2021

Rating: Requires Improvement

Actions: 1 must-do 2 should-do

AI-extracted 17 Feb 2026