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The Lilacs Residential Home

Type Social Care Org Region East Last inspected 15 Aug 2022

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
The provider must ensure that medicines are managed safely. This is to ensure people receive their medicines as prescribed.
Regulation: Regulation 12 (Safe care and treatment)
⚠ We found that medicines were not always managed safely. There were gaps in recording on MAR charts, medicines had been signed for but not given, and opening dates had not been added to liquid medicines. Weekly medicine audits had not identified the issues we found.
Must-do action 2 of 2
Must do
Well-led
The provider must ensure that effective governance systems are in place to ensure there is effective oversight of all aspects of the service.
Regulation: Regulation 17 (Good governance)
⚠ We found that governance systems were not effective in identifying issues with the management of medicines. Audits were not effective in identifying issues.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Responsive
The provider should ensure that staff receive further training on the electronic care planning system to ensure full use is made of the system.
Should-do action 2 of 2
Should do
Responsive
The provider should ensure that there is a dedicated activities person to ensure people are supported to take part in activities that are socially and culturally relevant to them.

Location details

CQC ID: 1-10199032786
Local authority: Southend-on-Sea
Region: East

Inspection report

Type: Comprehensive inspection
Date: 15 August 2022
Rating: Requires Improvement
Actions: 2 must-do 2 should-do
AI-extracted 17 Feb 2026