Source · CQC inspection
Pheonix Healthcare
Type Social Care Org
Region South East
Last inspected 8 Mar 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Effective
The registered person must ensure care and treatment of service users is provided with the consent of the relevant person.
Must-do action 2 of 6
Must do
Safe
The registered person must always assess and do all that is reasonably practicable to mitigate the risks to service users who received the regulated activity.
Must-do action 3 of 6
Must do
Well-led
The registered person must always effectively assess, monitor and improve the quality and safety of the service.
Must-do action 4 of 6
Must do
Well-led
The registered person must always effectively assess, monitor and mitigate the risks relating to the health, safety and welfare of people at risk who received personal care.
Must-do action 5 of 6
Must do
Well-led
The registered person must effectively act on feedback from relevant persons and other persons on the services provided, for the purposes of continually evaluating and improving the services.
Must-do action 6 of 6
Must do
Effective
The registered person must ensure persons employed by the service provider receive such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform.
Should-do actions (2)
Should-do action 1 of 2
Should do
Safe
The management team complete appropriate training, so they can identify and respond to safeguarding concerns.
Should-do action 2 of 2
Should do
Responsive
Care plans are reviewed by staff to ensure they consistently record person-centred information.