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Constance Health & Social Care

Type Social Care Org Region West Midlands Last inspected 21 Apr 2021

Overall rating: Inadequate  View full CQC report

Domain ratings

Five CQC key questions
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Earlier inspection findings

pre-2024 framework · 3 must-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Safe
Care was not provided in a safe way.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ People's identified risks were not always assessed and mitigated. These included significant risk of harm people posed to themselves and risks associated with their health conditions. Government guidance in relation to COVID-19 was not always followed. Medicines were not always managed safely.
Must-do action 2 of 3
Must do
Well-led
The provider failed to have robust quality assurance processes in place meaning people were at risk of receiving poor quality care.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider failed to ensure that monitoring and governance systems and processes were established and operating effectively to ensure compliance with the regulations. This included no systems and processes to identify COVID-19 government guidance was not being followed. Systems and processes failed to identify where known risks had not been …
Must-do action 3 of 3
Must do
Safe
The provider failure to undertake safe recruitment checks.
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ Staff were not recruited safely. Some staff were working with people without a disclosure and barring (DBS) check. There were occasions when none of the staff on shift had a DBS check, this meant the provider had not checked to ensure there were sufficient staff on shift who were safe …

Location details

CQC ID: 1-10193126039
Local authority: Birmingham
Region: West Midlands

Inspection report

Type: Inspection report
Date: 21 April 2021
Rating: Inadequate
Actions: 3 must-do
AI-extracted 17 Feb 2026