Source · CQC inspection

Caremax Support Services Ltd

Type Social Care Org Region West Midlands Last inspected 2 Feb 2022

Location rating: Requires Improvement View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 2 February 2022. Ratings extracted from individual reports are shown separately below.

Safe

Requires Improvement

Effective

Good

Caring

Good

Responsive

Requires Improvement

Well-led

Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection

Date: 2 February 2022

Rating extracted from this report: Requires Improvement

Actions indexed: 2 must-do 1 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 1 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2

Must do

Safe

The provider had not ensured they understood and were following government COVID-19 guidance.

Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment

⚠ The provider had not ensured they understood and were following government COVID-19 guidance.

Must-do action 2 of 2

Must do

Well-led

There were not effective systems and processes in place to monitor the quality of the service and drive improvements.

Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance

⚠ There were not effective systems and processes in place to monitor the quality of the service and drive improvements.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1

Should do

Responsive

We recommend the provider consider their approach to supporting people to give feedback about the service and take action to improve their practice accordingly.