Source · CQC inspection
Care Outlook (Bellerophon House)
Provider Care Outlook Ltd
Type Social Care Org
Region South East
Last inspected 8 Jun 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Safe
The provider had failed to assess risks related to people's physical health needs and care had not been planned to keep people safe. Regulation 12 (1)(2)
Should-do actions (3)
Should-do action 1 of 3
Should do
Safe
Staff reported there was some inconsistency in the electronic records of medicines tasks, for example some people's care call listed each medicine staff needed to administer and others recorded a task of administering medicines prescribed without listing them.
Should-do action 2 of 3
Should do
Safe
Some people reported delays to their care which meant they were left waiting for support. One person told us this meant having to wait to be transferred into their chair as they needed to be hoisted to be moved.
Should-do action 3 of 3
Should do
Well-led
The regional manager added this to the action plan for the service to ensure any changes to staff rotas are made through direct communication with the staff member rather than changes to the rota in the electronic system used by staff.