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Care Outlook (Bellerophon House)

Provider Care Outlook Ltd Type Social Care Org Region South East Last inspected 8 Jun 2022

Archived This service was archived (deregistered) by CQC on 17 May 2024. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 8 June 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 8 June 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 1 must-do 3 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 1 must-do 3 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Safe
The provider had failed to assess risks related to people's physical health needs and care had not been planned to keep people safe. Regulation 12 (1)(2)
Regulation: Regulation 12 (Safe care and treatment)
⚠ The provider had failed to assess risks related to people's physical health needs and care had not been planned to keep people safe.

Should-do actions (3)

Recommended improvements to enhance service quality.

Should-do action 1 of 3
Should do
Safe
Staff reported there was some inconsistency in the electronic records of medicines tasks, for example some people's care call listed each medicine staff needed to administer and others recorded a task of administering medicines prescribed without listing them.
Should-do action 2 of 3
Should do
Safe
Some people reported delays to their care which meant they were left waiting for support. One person told us this meant having to wait to be transferred into their chair as they needed to be hoisted to be moved.
Should-do action 3 of 3
Should do
Well-led
The regional manager added this to the action plan for the service to ensure any changes to staff rotas are made through direct communication with the staff member rather than changes to the rota in the electronic system used by staff.