Source · CQC inspection
Royalcare- Thanet
Type Social Care Org
Region South East
Last inspected 22 Apr 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Well-led
The provider and registered manager failed to ensure there were effective systems and processes to assess, monitor and improve the quality and safety of the service.
Must-do action 2 of 2
Must do
Safe
The provider and registered manager failed to operate effective recruitment processes and ensure information specified in Schedule 3 of the Health and Social Care Act was available for each member of staff.
Should-do actions (1)
Should-do action 1 of 1
Should do
Safe
The registered manager took immediate action to remind staff body maps needed to be completed to show where pain patches had been placed.