Source · CQC inspection
Psychiatry-UK LLP
Type Independent Healthcare Org
Region South West
Last inspected 18 Aug 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Outstanding
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (11)
Must-do action 1 of 11
Must do
Safe
The service must ensure waiting lists are managed safely and effectively and that senior staff have a clear understanding of patient risks.
Must-do action 2 of 11
Must do
Safe
The service must ensure that risks associated with providing care and treatment out of hours and led by consultants outside of the UK are consistently and effectively managed.
Must-do action 3 of 11
Must do
Safe
The service must ensure patients who experience extended waits for treatment are appropriately managed for risk.
Must-do action 4 of 11
Must do
Safe
The service must ensure patient risk assessments are carried out consistently and are individualised.
Must-do action 5 of 11
Must do
Safe
The service must ensure known safeguarding risks are followed up and/or acted upon when patients disengage and cannot be contacted.
Must-do action 6 of 11
Must do
Safe
The service must ensure learning from near misses or incidents is consistently communicated to all staff.
Must-do action 7 of 11
Must do
Safe
The service must ensure there is monitoring and assurance that consultants complete care and treatment records in a timely manner.
Must-do action 8 of 11
Must do
Well-led
The service must ensure risk management, quality assurance, and clinical governance systems are fit for purpose and meet the needs of patients and staff.
Must-do action 9 of 11
Must do
Well-led
The service must ensure auditing systems have the capability to manage the security assurance of prescriptions sent by individual consultants to patients and pharmacies.
Must-do action 10 of 11
Must do
Well-led
The service must ensure accountability for patients who are waiting for assessment or treatment is clearly defined.
Must-do action 11 of 11
Must do
Well-led
The service must ensure assurance that clinical staff providing care remotely from home always follow good standards of confidentiality.
Should-do actions (6)
Should-do action 1 of 6
Should do
Safe
The service should ensure there are mechanisms in place to learn from near misses.
Should-do action 2 of 6
Should do
Safe
The service should ensure staff working in head office have fire safety training and the building has suitable emergency signage.
Should-do action 3 of 6
Should do
Safe
The service should ensure consultants complete patient records in a timely manner after assessments.
Should-do action 4 of 6
Should do
Well-led
The service should ensure organisational accountability for patients who are waiting for assessment or treatment are clearly defined.
Should-do action 5 of 6
Should do
Well-led
The service should ensure there is assurance of confidentiality for patients who receive care from clinical staff working from home.
Should-do action 6 of 6
Should do
Well-led
The service should ensure training is tailored to staff roles and responsibilities.