Source · CQC inspection
Baldock - The Rowans
Type Social Care Org
Region East
Last inspected 3 Mar 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
Safety concerns were not consistently identified or addressed quick enough. This placed people at risk of harm. This was a breach of regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 2 of 3
Must do
Safe
Safeguarding were either not identified or notified to the appropriate organisations. This placed people at risk of harm. This was a breach of regulation 13 (safeguarding) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 3 of 3
Must do
Well-led
The providers systems and processes for governance and quality assurance were not always effective and failed to monitor and improve the quality of care being provided to people living at the service. This was a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014..
Should-do actions (1)
Should-do action 1 of 1
Should do
Responsive
We recommend the provider looks at ways to ensure the systems and information is accessible to people they support and consider ways to ensure people are able to understand all the information that is captured about them.