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Baldock - The Rowans

Type Social Care Org Region East Last inspected 3 Mar 2022

Archived This service was archived (deregistered) by CQC on 3 May 2024. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 3 March 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 3 March 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 3 must-do 1 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 3 must-do 1 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Safe
Safety concerns were not consistently identified or addressed quick enough. This placed people at risk of harm. This was a breach of regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Safety concerns were not consistently identified or addressed quick enough. This placed people at risk of harm. This was a breach of regulation 12 (safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 2 of 3
Must do
Safe
Safeguarding were either not identified or notified to the appropriate organisations. This placed people at risk of harm. This was a breach of regulation 13 (safeguarding) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ Safeguarding were either not identified or notified to the appropriate organisations. This placed people at risk of harm. This was a breach of regulation 13 (safeguarding) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 3 of 3
Must do
Well-led
The providers systems and processes for governance and quality assurance were not always effective and failed to monitor and improve the quality of care being provided to people living at the service. This was a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014..
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The providers systems and processes for governance and quality assurance were not always effective and failed to monitor and improve the quality of care being provided to people living at the service. This was a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated …

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Responsive
We recommend the provider looks at ways to ensure the systems and information is accessible to people they support and consider ways to ensure people are able to understand all the information that is captured about them.