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Ordinary Living

Type Social Care Org Region South West Last inspected 12 Jan 2023

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Responsive
The provider must ensure people are supported in line with their needs and preferences and are supported to participate in decisions about their care and support.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ People were not supported in line with their needs and preferences. People were not supported to participate in decisions about their care and support.
Must-do action 2 of 2
Must do
Well-led
The provider must establish systems to monitor, assess, and drive improvements in the service.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider had failed to establish systems to monitor, assess, and drive improvements in the service.

Location details

CQC ID: 1-10023216025
Local authority: Cornwall
Region: South West

Inspection report

Type: Inspection report
Date: 12 January 2023
Rating: Requires Improvement
Actions: 2 must-do
AI-extracted 17 Feb 2026