Ensure London Underground written communications are plain, presented well, and followed.
Fennell Inquiry · Fennell Inquiry — Final Report · Issued 10 November 1988
Source — verbatim from the inquiry
●Inquiry recommendation
London Underground shall make sure that all its written communications are in plain English and properly presented. They must check that instructions are being followed.
Fennell Inquiry, Fennell Inquiry — Final Report · 10 Nov 1988 Source PDF →
Response — verbatim from government
●No formal government response recorded
The Index has not yet recorded a verbatim government response to this recommendation.
Evidence trail — what's actually happened since
No published activity has been recorded against this recommendation yet.
Each entry above links to a primary source — gov.uk written statement, consultation response document, or inspection report. The Index does not characterise government intent; it tracks what has been published.
How this page is built
Source and Response are verbatim from primary documents. The Evidence trail records published activity since — written statements, consultation outcomes, inspection findings, parliamentary references. The Index does not paraphrase or characterise intent; it tracks what has been published. Where the evidence is the absence of action (a missed deadline, a slipped timetable), that absence is documented from primary sources rather than inferred.
This recommendation's data is verified periodically against primary sources. The Index is monitored for staleness weekly.