Complaint Handling Mechanism
Leveson Inquiry · An Inquiry into the Culture, Practices and Ethics of the Press · Issued 29 November 2012 · Addressed to: Press
Source — verbatim from the inquiry
●Inquiry recommendation
The Board should require all those who subscribe to have an adequate and speedy complaint handling mechanism; it should encourage those who wish to complain to do so through that mechanism and should not receive complaints directly unless or until the internal complaints system has been engaged without the complaint being resolved in an appropriate time.
Leveson Inquiry, An Inquiry into the Culture, Practices and Ethics of the Press · 29 Nov 2012 Source PDF →
Published evidence summary
Publicly available evidence relating to this recommendation:
- IPSO requires subscribing publications to have internal complaint handling mechanisms. Complaints must first be raised with the publisher before IPSO will consider them (IPSO, Make a Complaint, accessed March 2026).
- IMPRESS similarly requires complainants to contact the publication first (IMPRESS, accessed March 2026).
- IPSO publishes data on complaint volumes and outcomes in its annual reports (IPSO Annual Reports, accessed March 2026).
Response — verbatim from government
●UK Government
The Prime Minister stated on 29 November 2012 that he accepted "the principles that Lord Justice Leveson has laid out" for independent self-regulation, including "an independent board, a standards code, an arbitration service and the power to demand up-front, prominent apologies and impose million-pound fines." However, he rejected statutory underpinning, expressing "serious concerns and misgivings" about crossing "the Rubicon of writing elements of press regulation into the law of the land." The Royal Charter on Self-Regulation of the Press was granted on 30 October 2013, establishing the Press Recognition Panel as the recognition body. IPSO was established in September 2014 but has not sought Royal Charter recognition. IMPRESS was recognised by the PRP in October 2016. Source: https://www.gov.uk/government/speeches/david-cameron-statement-in-response-to-the-leveson-inquiry-report
UK Government · 29 Nov 2012 Written response →
Evidence trail — what's actually happened since
- 27 Feb 2025 · IPSO IPSO requires subscribing publishers to have internal complaint handling mechanisms. Complaints must first go through the publisher before IPSO will consider them. View source → Good Progress
Each entry above links to a primary source — gov.uk written statement, consultation response document, or inspection report. The Index does not characterise government intent; it tracks what has been published.
How this page is built
Source and Response are verbatim from primary documents. The Evidence trail records published activity since — written statements, consultation outcomes, inspection findings, parliamentary references. The Index does not paraphrase or characterise intent; it tracks what has been published. Where the evidence is the absence of action (a missed deadline, a slipped timetable), that absence is documented from primary sources rather than inferred.
This recommendation's data is verified periodically against primary sources. The Index is monitored for staleness weekly.