Action Taken
Stockport NHS Foundation Trust has instigated an escalation process for locating equipment, to be monitored via the Datix system. The nurses involved were formally counselled, and the case was presented to ward managers at a Surgical Sisters' meeting to disseminate lessons learned. (AI summary)
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Dear Kearsley Re: Laura HILL 13.09.1936 (Deceased) Thank you for your letter of 17h February 2014, concerning the inquest %f the above named: As always, I am grateful to you for highlighting your concerns o the Regulation 28 'Report to prevent future deaths' and for providing me with an opportunity to respond: Ms Hill was admitted to Ward C3 o 28th September 2013 and on admission a falls risk assessment was completed. Ms Hill was identified to be at risk of falls and as result of that assessment bed rails were recommended The nurse who carried out the falls risk assessment has stated that; prior to attaching the falls risk wrist-band and completing the care plan, she went to find bed rails for the patient but could not find any immediately; she then became busy ad unfortunately forgot to go back to attach the falls risk wrist-band, fit bed rails and complete the care plan. On 1st October 2013, shortly after 01:00 hours, Ms Hill was transferred to Ward B6; however the falls risk assessment was not updated by the nursing staff, as per the trust policy, and on 2nc' October 2013 at 03.30 hours Ms Hill had an unwitnessed fall. Actions Ne have instigated an escalation process whereby, if any equipment cannot be located within the mmediate ward environment; staff must contact the senior nurses on 'professional cover' for the Business Sroups by bleep in the first instance to assist in locating the equipment: Should the bleep-holder be unable resolve the problem, this is to be escalated to the hospital site manager who will either locate the 'quipment or assist in the re-assessment of those currently in use across the hospital. This will be nonitored via the Datix incident reporting system to ascertain the need for further equipment to be vurchased, 5 a result of our investigations, in the case of the falls risk assessment undertaken on ward C3, the nurse ailed to follow Trust Policy in applying the falls risk wrist-band and in completing the falls risk' care plan; ad she done so this would have alerted other staff to the fact that the patient was at a higher risk of falls: he nurse concerned has been formally counselled on her failure to follow Trust the case of the nurse on ward who failed to update the falls risk assessment on transfer of Ms Hill; ne investigation found that she had also failed to follow Trust policy and she too has been formally Junselled regarding this_ 1is case has been presented by the managers of both wards involved to wider audience of ward anagers at a Surgical Sisters' meeting on March 2014, so that may disseminate the lessons arned to their respective teams_ our Health. Our Priority: Ms very Policy. B6, 17th they
I hope that this response answers your concerns and provides you with the assurance that the Trust is committed to improving the quality of care we give to all our patients. Please do not hegitate to contact me if you have any further questions regarding this matter.