Department of Health
Central Government• The Department of Health stated it continues to work with partners to monitor and support ambulance service performance and confirmed it would provide an additional £8 billion to the NHS by 2020. • The Department of Health reported that London Ambulance Service plans to increase capacity and is considering a process of clinical review for repeated calls. • The Department of Health reported that London Ambulance Service call takers have been reminded to free text potentially relevant information on calls.
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3_ The Trust is considering a process of clinical review where multiple repeated calls report deterioration in a patient'$ condition, but the category of the call itself does not otherwise change. 4 Call takers have been reminded to free text any potentially relevant information on calls that may be important for clinicians undertaking a clinical review or enhanced clinical assessment_ Ihave also sent your report to NHS England to ensure wider awareness of the issues you have raised. Thank you for bringing this matter to our attention. L DAVID PRIOR