Hunters Lodge Care Centre
Other
Action Taken
Following a review of the coroner's report, staff have been supervised and completed falls training. The falls policy has been updated, and staffing levels have been increased to improve observation and patient safety. (AI summary)
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Dear Andrew Haigh am writing to vou in response of the letter vou sent to myself regarding Keith Graham Whetton (deceased)_ After reviewing the coroners report we have been through your concerns and we have already addressed the concerns that you have highlighted, to to prevent future deaths: Following the fall all staff have been supervised on the matter and have completed falls training: Trained staff are going to be commenced additional training via remit training group. | myself and the clinical lead have completed the course and believe it will be beneficial for other senior to complete_ have also reviewed the policy and procedure of falls within the home and spoken with the regional mangers regarding unwitnessed falls and the policy and procedure has now been updated and in place within the home: The policy is now more robust and has clear instructions on steps to be taken in the event of a fall: After my trend analysis and internal investigation have increased staffing levels to increase observation of residents and further support to the nursing team: This level of support has had a positive impact in reducing falls and improving patient safety: believe that actions taken have improved the service, especially around patient safety: feel we have all learned lessons regarding this matter and as a service we will continue to strive to improve the care we deliver to our clients and families. Ifthere is any further information you require please do not hesitate to ask: