Source · Select Committees · Education Committee
Recommendation 36
36
Accepted in Part
Publish separate complaints data for each sector, including per inspection and upheld rates.
Recommendation
In its annual report and accounts, Ofsted should publish separate complaints data for each sector in their remit, including data on the number and percentage of complaints per inspection, whether these relate to conduct or judgements, and the percentage of complaints for each that have been upheld. The annual report should also set out what improvements Ofsted has made as a result of learning from complaints. (Paragraph 112) The scope of inspections
Government Response Summary
The government states they already publish some complaints data and commit to providing percentages of complaints per inspection remit from 2024-25, and separating information about the proportion of inspections upheld by remit. They will also investigate the practicality of separating conduct and judgement complaints.
Government Response
Accepted in Part
HM Government
Accepted in Part
As an inspectorate that is committed to working with the sectors we inspect, it is really important to us that schools are able to raise complaints when they have concerns. It is also important that we are transparent about this. We publish, in our annual report and accounts, the number of complaints we receive for each of the sectors we inspect. This includes how many complaints were upheld overall and what action was taken where this was the case. This work has begun in advance of Recommendation 22. We are committed to providing percentages of complaints per inspection remit from 2024–25 (in the 2022– 23 financial year, this was around 7% for schools), and to separating information about the proportion of inspections upheld by remit. We continue to receive more complaints from providers that have received the lowest grades. In over half of the complaints from providers this year, they had received an overall effectiveness grade of inadequate or requires improvement. We will also see how practicable it is to separate out figures for conduct and judgement complaints, which is often challenging, given the interrelated nature of the complaints submitted. ... The majority of recommendations will be explored through our ‘Big Listen’ (Recommendations 1, 3, 5 to 8, 10, 13, 20 to 22 and 24 to 25). We look forward to hearing the sector’s, and the public’s, views on these important matters, and will take action immediately after the Big Listen concludes.