Source · Select Committees · Education Committee
Recommendation 34
34
Deferred
Paragraph: 110
Conduct in-depth review of the complaints process to ensure independent challenge for schools.
Conclusion
The Department for Education and Ofsted should conduct an in-depth review of the complaints process to ensure that there is an efficient and independent process for schools to challenge the findings as well as the conduct of an inspection. In doing so, they should explore the option of setting up an independent body with the powers to investigate inspection judgements through scrutiny of the evidence base.
Government Response Summary
The government refers to existing changes in the complaints process and states that the recommendation for an in-depth review and exploring an independent body will be explored through the 'Big Listen' consultation, with action to follow its conclusion.
Paragraph Reference:
110
Government Response
Deferred
HM Government
Deferred
We have introduced a revised, more responsive complaints process, which includes better communication between schools and senior Ofsted staff during inspection, if needed (in line with Recommendation 20). ... We are also ... continuing to seek feedback on our complaints process as part of the Big Listen (in line with Recommendation 20 and as we committed to in our response to the coroner). ... The majority of recommendations will be explored through our ‘Big Listen’ (Recommendations 1, 3, 5 to 8, 10, 13, 20 to 22 and 24 to 25). We look forward to hearing the sector’s, and the public’s, views on these important matters, and will take action immediately after the Big Listen concludes.