Recommendation 33

Schools have also told us that the complaints process is hampered by a lack of access to inspectors’ notes and documents that have been used to reach a conclusion. While we understand that there are considerations around confidentiality regarding these documents, schools cannot effectively challenge a judgement if they are unable to access the evidence base used to support this judgement. There is also limited data available as to the proportion of complaints upheld relating to schools and how this has changed over time. This has contributed to a perceived lack of transparency and willingness from Ofsted to listen to and respond to criticism.