Recommendation 65

Local authority staff require improved training on child development, SEND law, parent engagement and mediation, alongside changes in practice that strengthen accountability and foster more constructive relationships with parents and carers. This should include meaningful parental involvement at every stage of the decision-making process regarding a child’s needs and support. Embedding a more collaborative and transparent approach would not only enhance trust and outcomes for families but also help alleviate the pressures contributing to staff burnout within local authorities. (Recommendation, Paragraph 230)