Source · Select Committees · Defence Committee
Recommendation 10
10
Accepted
Service families experience significant frustration with housing allocation process.
Conclusion
The process for allocating housing is a source of great frustration to many service families due to the limited choice of properties and very little information available about them prior to moving in. (Conclusion, Paragraph 63)
Government Response Summary
The government is improving the quality and extent of photographs and floor plans available for housing applications, collaborating with Pinnacle to enhance these. Approximately 50% of properties have had updated photographs since the start of FDIS Accommodation contracts.
Government Response
Accepted
HM Government
Accepted
The MOD agrees with the conclusion and accepts recommendations 10 and 11. The MOD acknowledges the frustrations expressed by many Service families regarding the housing allocation process. The DIO understands that the limited choice of properties and the lack of information available prior to moving in can create significant challenges for families during this time. To address these concerns, the DIO is improving the quality of photographs and floor plans that are available when they apply for housing. The DIO is currently collaborating with Pinnacle, our National Accommodation Maintenance Services (NAMS) IP to enhance both the extent and quality of SFA photographs and floor plans. Approximately 50% of properties have had updated photographs since the start of the FDIS Accommodation contracts. It is important to note that not all properties have had photographs taken due to security considerations, particularly for properties located in Northern Ireland.