Source · Select Committees · Defence Committee
Recommendation 6
6
Accepted
Improved communication on maintenance for service families requires Home Hub portal.
Conclusion
There needs to be better communication with service families about maintenance work. Part of the solution lies in the introduction of the promised Home Hub portal, to give families access to information about maintenance work and the ability to book their own appointments online. (Conclusion, Paragraph 52)
Government Response Summary
The government committed to launching the Home Hub portal to a closed user group in Spring 2025, with full access for all Service Personnel and their families after user testing is complete. A roadmap for its future development has been established.
Government Response
Accepted
HM Government
Accepted
The MOD accepts recommendations 6 and 7 aimed at enhancing communication with Service families regarding the maintenance of their homes. The DIO and its IPs recognise the importance of keeping Service Personnel and their families informed about progress in this area. Significant efforts have been made to improve the flow of information between key IT systems to ensure efficient and effective communication. The DIO is already working closely with IPs to enhance the communications that Service Personnel and their families receive. A key initiative in this effort is the introduction of Home Hub, a platform designed to provide Service families with a choice of channels for managing their maintenance needs. The DIO believes that Service Personnel and their families should have the flexibility to address their maintenance issues through their preferred communication methods, consequently, delivering Home Hub is considered a high priority. The DIO anticipate launching Home Hub to a closed user group in Spring 2025, with all Service Personnel and their families gaining access once user testing is complete. A roadmap for the future development of Home Hub has been established, and the DIO is committed to involving Service Personnel and their families in shaping the product’s future priorities. Their feedback will be invaluable as the DIO continues to enhance the Home Hub experience.