Source · Select Committees · Defence Committee
Recommendation 4
4
Accepted
Outline assurance processes and review performance measures for service families' satisfaction.
Conclusion
The DIO and its contractors should outline the assurance processes they have in place to ensure maintenance and repairs meet the needs of service families. The DIO should also review the performance measures in the RAMS and NAMS contracts to assess how they could more effectively take account of service families’ satisfaction. (Recommendation, Paragraph 44)
Government Response Summary
The government accepts the recommendation and is working to identify performance measures aligned with service families' aspirations. It will launch a new website by Spring 2025 to publish self-assessments and quarterly data, and is establishing Collaborative Joint Area Offices by January 2025.
Government Response
Accepted
HM Government
Accepted
The MOD accepts the recommendation and agrees with the conclusion set out in 4 and 5. The DIO is working closely with its IPs, Families Federations and Service Personnel and their families to identify performance measures that better align with the aspirations of our Service families, their lived experience and drive improved service delivery. with Service Personnel and their families including the launch of a new website in Spring 2025, on which the DIO will publish its self-assessment of UK Service Family Accommodation (SFA) quality against the Regulator for Social Housing Consumer Standards biannually, alongside quarterly assessments of our compliance with the Ministry for Housing, Communities and Local Government (MHCLG)’s Decent Homes Standard (DHS), occupancy rates, and energy efficiency metrics, ensuring transparency and accountability in our commitment to maintaining high standards in SFA. Collaborative Joint Area Offices hosted by Housing Officers, have been established to further support Service Personnel and their families and are working on initiatives to elevate their voice. As of now, there is at least one Joint Area Office open in each region, with plans to have one operational in every area by end of January 2025. Additionally, Customer Experience families.