Source · Select Committees · Culture, Media and Sport Committee
Recommendation 14
14
With tickets on sale for festivals that might not take place, we are concerned that...
Recommendation
With tickets on sale for festivals that might not take place, we are concerned that the difficulty of securing refunds from secondary ticketing platforms, and the industry’s understandable desire to maximise sales, could mean consumers lose out as the events industry emerges from the pandemic. We recommend that the Government assesses the impact of the Covid-19 pandemic in its Post Implementation Review of the Breaching of Limits on Ticket Sales Regulations 2018, which it committed to conducting between 2021 and 2023. (Paragraph 90) The future of UK music festivals 35
Government Response
Not Addressed
HM Government
Not Addressed
The Government is committed to cracking down on unacceptable behaviour in the ticketing market and improving fans’ chances of buying tickets at a reasonable price. That is why we introduced a new criminal offence for using automated software to buy more tickets online than that allowed, as well as strengthening the ticketing information requirements in the Consumer Rights Act 2015, and supporting the work of enforcement agencies in this area. As set out in the Explanatory Memorandum accompanying the Breaching of Limits on Ticket Sales Regulations 2018, a formal review provision is not appropriate as the regulation does not relate to business activity. Nevertheless, as with any legislation, the Government is committed to on-going monitoring to review the effectiveness of the offence and would encourage anyone with evidence of potential breaches of this Regulation to bring it to the attention of the enforcement agencies.