Select committee: Business, Innovation, Science and Trade Committee
Recommendation 2
1st Report - Post Office and Horizon scandal redress: Unfinished business
Published 1 Jan 2025
Addressed to Department for Business and Trade
Business, Innovation, Science and Trade Committee Post Office Horizon scandal: fast and fair redress All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
If the Government is not able to do this for all claims in a timely way, Post Office Ltd must in the first instance transfer complex cases—that is, cases that are going through full assessment—for the Department to administer. For claimants who choose to take the fixed sum offer, Post Office Ltd must continue to take swift action and find solutions to automate case processing. Post Office Ltd should provide regular updates to the Committee on the progress of this. (Recommendation, Paragraph 11)
From: Business, Innovation, Science and Trade Committee, 1st Report - Post Office and Horizon scandal redress: Unfinished business (HC 341), 1 January 2025
Government response
The government responded to the whole report on 25 March 2025 (deadline 1 March 2025).