Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 2
2
Transfer complex Horizon Shortfall Scheme claims to the Department for Business and Trade.
Recommendation
If the Government is not able to do this for all claims in a timely way, Post Office Ltd must in the first instance transfer complex cases—that is, cases that are going through full assessment—for the Department to administer. For claimants who choose to take the fixed sum offer, Post Office Ltd must continue to take swift action and find solutions to automate case processing. Post Office Ltd should provide regular updates to the Committee on the progress of this. (Recommendation, Paragraph 11)
Government Response
A response document is linked to this report, dated 25 March 2025. Response attribution to this conclusion has not been verified. Read the response document ↗