Recommendation 1

Despite repeated criticism from this Committee, Post Office Ltd is still in charge of the Horizon Shortfall Scheme. While the Committee welcomes that the appeals process will be administered by the Department for Business and Trade, swift action must be taken to deal with the thousands of claimants who still have not been given the redress that is owed to them. Sub-postmasters do not want Post Office Ltd to deal with redress and neither does Post Office Ltd itself. Post Office Ltd should not be deciding on what financial redress is owed to victims of its own scandal. The Government must finish the job in hand and remove Post Office Ltd from the Horizon Shortfall Scheme. (Recommendation, Paragraph 10)