Recommendation 26

It is deeply troubling, given the historical nature of Horizon, its complexity as a flawed IT system and in many cases a lack of records, that some claimants seem 26 Post Office and Horizon - Compensationn interim report to be preparing claims and accepting offers without appropriate legal and forensic accounting support. If claimants accept offers that have not fully covered their losses, this in itself is a scandal, and justice will not be done.