Recommendation 20

The fact that the Post Office and BEIS officials admitted that they underestimated the number of potential claims is telling and indeed, troubling, and suggests that they may not have appreciated the true extent of the Horizon scandal. We acknowledge that the Post Office and the Minister expect to have processed the vast majority if not all claims by the end of 2022. The Minister and his officials have confirmed that the UKGI representative on the Post Office Board and the BEIS’s Post Office Team will hold Post Office Ltd.’s “feet to the fire”. Both BEIS and UKGI should be held accountable for this oversight role.