Source · Select Committees · Business and Trade Committee
Recommendation 50
50
Accepted
Paragraph: 201
We are concerned by reports that self-disconnection is already at a record high, and this...
Conclusion
We are concerned by reports that self-disconnection is already at a record high, and this is before the expected, unprecedented rise to the energy price cap this winter. Ofgem only collects partial data on self-disconnection and does not have a sufficient understanding of the risks facing prepayment customers come October.
Government response summary AI-generated
Ofgem introduced a quarterly request for information to gather data from larger domestic suppliers on self-disconnection and Ofgem's view is that it would be preferable to have longer-term data available before making it publicly available.
Summary of the government's response below — read the verbatim text to verify.
Paragraph Reference:
201
Government Response
Accepted
HM Government · verbatim extract
Accepted
In Q4 2021 Ofgem introduced a quarterly request for information to gather data from larger domestic suppliers on various datapoints in relation to pre-payment meter customers, including self-disconnection. Due to the challenges around identifying self-disconnection, Ofgem is currently only able to obtain data in relation to smart-PPM customers, comprising around 1.9m smart-PPM electricity customers and 1.4m smart-PPM gas customers. Analysis of data is produced quarterly and considered within Ofgem, including on market trends with regards self-disconnection. Ofgem’s view is that it would be preferable to have longer-term data available (at least one-years) prior to making it publicly available. Ofgem anticipates there will be significant seasonal impacts on the levels of self-disconnection observed, and as such it would be advantageous to have considered this, prior to making data public. Therefore, it may be early 2023 before the data is made available.
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