Recommendation 57

The current regulatory and market structures of the retail sector will not deliver a consumer experience that can adequately support the transition to decarbonised power system. We recommend that the Government prioritises the reform of the retail market and that its updated Energy Retail Market Strategy: a) clearly sets out the role that suppliers will be expected to play in the transition to a decarbonised power system as well as interim milestones to achieve this; b) enables suppliers to innovate and build sophisticated relationships with customers through the provision of a broader set of energy services; 110 Decarbonisation of the power sector c) allows suppliers to be fairly rewarded for providing services that entice customers to shift and reduce demand, in a way that reflects the additional risks that suppliers will be taking on; and d) removes barriers that prevent vulnerable customers from accessing the benefits that the transition will offer.