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Select Committee · Business and Trade Committee

Royal Mail and the Post Office

Status: Closed Opened: 10 Jan 2023 Closed: 24 Apr 2023 4 recommendations 9 conclusions 1 report
Clear

Reports

1 report
Title HC No. Published Items Response
Seventh Report - Royal Mail HC 1045 17 Mar 2023 13 Responded

Recommendations & Conclusions

2 items
8 Recommendation Seventh Report - Royal Mail Accepted

We therefore call on Ofcom to undertake an enforcement investigation into Royal Mail’s delivery of...

We therefore call on Ofcom to undertake an enforcement investigation into Royal Mail’s delivery of the USO and to report to this Committee by the end of 2023. In doing so, we encourage Ofcom to meet with postal workers from across the country to take evidence on verbal briefings to …

Government response. Ofcom has opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2022/23, will use statutory information gathering powers, and expects to complete and publish the outcome by the end of 2023, reporting back to …
Department for Business and Trade
9 Recommendation Seventh Report - Royal Mail Accepted

Lastly, we call on the Royal Mail board to reflect on its decision to exclude...

Lastly, we call on the Royal Mail board to reflect on its decision to exclude the delivery of the USO from the long term pay and incentive structure for its senior managers and to reconsider whether this is the right approach. We encourage the Royal Mail board to add delivery …

Government response. Royal Mail states that the delivery of the USO is already included in the annual Royal Mail Short Term Incentive Plan (STIP) for all managers as one of five bonus metrics.
Department for Business and Trade

Oral evidence sessions

2 sessions
Date Witnesses
22 Feb 2023 Keith Williams · International Distributions Services plc, Ricky McAulay · Royal Mail, Simon Thompson · Royal Mail View ↗
17 Jan 2023 Andy Furey · Communication Workers Union, Dave Ward · Communication Workers Union, Nick Read · Post Office Ltd, Simon Thompson · Royal Mail View ↗

Correspondence

11 letters
DateDirectionTitle
7 Mar 2023 To cttee Letter from the Chief Executive of Royal Mail relating to oral evidence session…
27 Feb 2023 — Selection from correspondence on Royal Mail
22 Feb 2023 — Ofcom evidence relating to the evidence session on the 17 January 2023
22 Feb 2023 — Citizens Advice evidence on letter delays and parcel delays, 31 January 2023
22 Feb 2023 — Royal Mail Slides relating to the recall session, 22 February 2023
22 Feb 2023 From cttee Letter to the Chair from the Royal Mail, 20 February 2023
2 Feb 2023 To cttee Letter from the Chief Executive of the Post Office relating to evidence given t…
2 Feb 2023 To cttee Letter from the CWU relating to Royal Mail evidence session, 20 January 2023
2 Feb 2023 To cttee Letter from the Chief Executive of Royal Mail responding to the Chair's request…
24 Jan 2023 From cttee Letter to the Chief Executive of Royal Mail relating to his appearance before t…
17 Jan 2023 — Note from Citizens Advice relating to Royal Mail and the Post Office