8
Recommendation
Seventh Report - Royal Mail
Accepted
We therefore call on Ofcom to undertake an enforcement investigation into Royal Mail’s delivery of the USO and to report to this Committee by the end of 2023. In doing so, we encourage Ofcom to meet with postal workers from across the country to take evidence on verbal briefings to …
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We therefore call on Ofcom to undertake an enforcement investigation into Royal Mail’s delivery of the USO and to report to this Committee by the end of 2023. In doing so, we encourage Ofcom to meet with postal workers from across the country to take evidence on verbal briefings to deprioritise letter deliveries and to do so on a timeframe which spans pre-pandemic to the current day. (Paragraph 31) Royal Mail 17
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Government response AI summary
Ofcom has opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2022/23, will use statutory information gathering powers, and expects to complete and publish the outcome by the end of 2023, reporting back to the Committee at the same …
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Department for Business and Trade
9
Recommendation
Seventh Report - Royal Mail
Accepted
Lastly, we call on the Royal Mail board to reflect on its decision to exclude the delivery of the USO from the long term pay and incentive structure for its senior managers and to reconsider whether this is the right approach. We encourage the Royal Mail board to add delivery …
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Lastly, we call on the Royal Mail board to reflect on its decision to exclude the delivery of the USO from the long term pay and incentive structure for its senior managers and to reconsider whether this is the right approach. We encourage the Royal Mail board to add delivery of the USO to its pay and incentive structure and to write to this Committee to set out its conclusions.
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Government response AI summary
Royal Mail states that the delivery of the USO is already included in the annual Royal Mail Short Term Incentive Plan (STIP) for all managers as one of five bonus metrics.
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Department for Business and Trade