Select committee: Financial Services Regulation Committee
Conclusion 9
2nd report - Home and travel insurance regulation: more for the FCA to do
Published 23 Oct 2026
Paragraph 54
Financial Services Regulation Committee Regulation of the consumer insurance market All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
As discussed in Chapter 2, consumers do not always understand the cover they have purchased, the information they are required to disclose, or the consequences of inaccurate disclosure. These problems, however, emerge only when a claim is made, often when claims are declined. Many poor claims outcomes can therefore be traced to a lack of consumer understanding, resulting in part from incorrect assumptions about insurance products which are not adequately explained when insurance is purchased.
From: Financial Services Regulation Committee, 2nd report - Home and travel insurance regulation: more for the FCA to do, paragraph 54, 23 October 2026
Government response
Government response awaited: deadline 23 December 2026.