Source · Select Committees · Public Accounts Committee
Forty-Eighth Report - HMRC’s management of tax debt
Public Accounts Committee
HC 953
Published 26 March 2022
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Forty Eighth report from Session 2021-22 · published 27 May 2022
Recommendations & Conclusions
4
Recommendation
Not Addressed
HMRC is far behind where it needs to be in making good use of data...
Recommendation
HMRC is far behind where it needs to be in making good use of data to manage debt effectively. Over a decade ago, in 2009, HMRC told our predecessor committee that it planned to take an incremental approach to gradually …
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Government Response Summary
This response discusses elective and cancer treatment waiting times, which is unrelated to the recommendation about HMRC's use of data to manage debt.
HM Treasury
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1
Conclusion
Not Addressed
On the basis of a report by the Comptroller and Auditor General, we took evidence...
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from HM Revenue & Customs (HMRC) on the issue of its management of tax debt.1
Government Response Summary
The government's response is a restatement of the context, acknowledging the report and the evidence taken, but it does not address the substance of the conclusion itself.
HM Treasury
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22
Conclusion
Not Addressed
HMRC suggested that the number of customers its staff refer to the Extra Support Team...
Conclusion
HMRC suggested that the number of customers its staff refer to the Extra Support Team may have remained stable because the wider changes it has made to its debt management approach, in particular taking a more empathetic tone with customers, …
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Government Response Summary
The government's response repeats the response to recommendation 6, which focuses on training and research for identifying vulnerable people, but does not address the initial conclusion about HMRC's suggestions regarding stable referral numbers and the role of accountants.
HM Treasury
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