Source · Select Committees · Public Accounts Committee
Forty-Seventh Report - Investigation into the UK Passport Office
Public Accounts Committee
HC 738
Published 6 April 2023
Recommendations
2
Rejected
The Department has demonstrated a worrying lack of curiosity about the human impact of HMPO’s...
Recommendation
The Department has demonstrated a worrying lack of curiosity about the human impact of HMPO’s poor service or who its customers were. HMPO is unable to say how many people were forced to cancel their travel plans because of their …
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Government Response Summary
The government disagrees with the recommendation, asserting that excellent customer service has always been at the forefront of HM Passport Office’s policy-making and processes, and that they regularly gather feedback and monitor complaints.
HM Treasury
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