Source · Select Committees · Public Accounts Committee

19th Report - Energy Bills Support

Public Accounts Committee HC 511 Published 28 March 2025

Report Status

Government responded

Conclusions & Recommendations

28 items (3 recs)

Source

View on Parliament website ↗

Government Response

AI assessment · 27 of 28 classified

Accepted 12

Accepted in Part 3

Acknowledged 5

Deferred 6

Rejected 1

Government response

Treasury minutes: Government response to the Committee of Public Accounts on the Nineteenth report from Session 2024-25 · published 10 Jul 2025

Read the government response ↗ Response on the Index

Recommendations & Conclusions

1 item

4 Conclusion Rejected

Collect data on supplier performance in advising indebted consumers for use in Ofgem's review.

Conclusion

The Department and Ofgem are not doing enough to ensure people falling into debt with their energy bills receive the advice and support they need from their energy supplier. At the same time as energy prices have risen significantly so … Read more

Government Response Summary

The government rejects the recommendation, stating Ofgem is better suited to collect and evaluate data on supplier performance in supporting consumers in debt, and it is working with Ofgem on an alternative approach.

HM Treasury

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