Recommendation 13

We asked what would happen if there was a sudden surge in applications under the scheme and whether the Home Office would have sufficient capacity to support such a surge whilst maintaining standards of service in other areas of its work. The Home Office explained that there were a number of reasons why it could support such a surge. These included having the resources it needed, the flexibility to deploy people to different pressures in the organisation as they emerged, and through automating and transforming its systems, which had increased productivity. The Home Office also told us that it was seeking to standardise all of its visa processing and more of its asylum processing, which would reduce the time taken to train somebody to work across any of its processes.17 14 C&AG’s Report paras 2.9–2.10 15 Q 9; C&AG’s Report para 2.11 16 Qq 73–75 17 Qq 74–75 12 Homes for Ukraine 2 Support and sponsorship within the scheme