Source · Select Committees · Public Accounts Committee
Recommendation 24
24
Department projects increased uptake of independent "Help to Claim" service over next two years.
Conclusion
The ‘Help to Claim’ service has been a source of independent support and advice to people making a UC claim since April 2019. The Department funds Citizens Advice to support people to claim UC, either as a new claimant or someone moving from a legacy benefit, with support available from before people make a claim until they receive their first payment. The Department expects that more people will use the Help to Claim service in the next two years (191,000 claimants in 2024–25 and 161,000 claimants in 2025–26) than will have used it in 2023–24 (131,000 claimants).53
Government Response
A response document is linked to this report, dated 11 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗