Source · Select Committees · Public Accounts Committee
Recommendation 23
23
Department confident in UC migration support, expanding visiting officers to 56 by December 2024.
Conclusion
We asked the Department whether it was confident it could track people down and support them to continue to claim benefits, and how many more visiting officers it was planning to recruit. The Department said it was confident that it could provide the necessary support and that it had the necessary resources. It plans to have 33 (full- time equivalent, or FTE) visiting officers supporting the managed migration programme by July 2024 and 56 (FTE) by December 2024 when it expects home visits to peak.51 It estimates about 10% of claimants moving to UC will need visiting officers.52 The Help to Claim service
Government Response
A response document is linked to this report, dated 11 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗