Recommendation 10

The NAO reported that some departments were still running the process outside of the new system and entering data into the system after the fact, instead of in real time. The NAO also noted that basic errors in data entry, such as inverting dates, meant that the data generated by the new system were not accurate.16 We asked the Cabinet Office what it was doing to address these problems: it told us that it agreed that this was not satisfactory and shared our disappointment. It told us that it had written to all departments and all public bodies reminding them how to use the system correctly. It also told us that it had strengthened its guidance on how to properly use the system and had organised a series of training events.17 The lack of published information