Recommendation 9

There are actions taken on a local level that are also not currently captured in the central data collection. The National Audit Office found that under 5% of completed cases in the period 2019–20 to 2021–22 are recorded as having led to changes in policies and procedures.16 The Cabinet Office told us that most whistleblowing cases are about people not following processes, rather than there being an issue with the policy and procedure itself. Both HMRC and DWP confirmed that they often respond to whistleblowing concerns by taking local action such as training staff to address the lack of adherence to a policy.17 Lack of data analysis