Recommendation 20

For the Shared Rural Network programme, the Department reports progress on improving outdoor coverage and not indoor coverage. The Department confirmed that it collects data on indoor coverage. Understanding whether people can get a mobile signal indoors is important because, for example, people in rural constituencies may use 4G as an alternative to having a fixed broadband connection at home.37 Furthermore, mobile network operators have started switching off their 3G signals. This may mean that people who can get 4G outside their home but can currently only get a 3G signal inside may be left without mobile data indoors when their operator switches off 3G. The Department explained that Ofcom has agreed clear expectations with the mobile network operators that, as they switch-off their 3G services, they need to provide a similar 4G service.38