Source · Select Committees · Public Accounts Committee
Recommendation 28
28
In the water sector, there is currently no statutorily approved ombudsman in the manner of...
Conclusion
In the water sector, there is currently no statutorily approved ombudsman in the manner of the other regulated sectors.79 In written correspondence received after our evidence session, Ofwat told us that the Consumer Council for Water (CCW) carries out some functions of an ombudsman, such as mediating disputes between customers and their company, but that in April 2026 it stopped carrying out alternative dispute resolution services.80