Select committee: Public Accounts Committee
Conclusion 28
13th Report - Regulation of water, energy and broadband
Published 11 Sep 2026
Addressed to HM Treasury
Public Accounts Committee Regulation of water, energy and broadband All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
In the water sector, there is currently no statutorily approved ombudsman in the manner of the other regulated sectors.79 In written correspondence received after our evidence session, Ofwat told us that the Consumer Council for Water (CCW) carries out some functions of an ombudsman, such as mediating disputes between customers and their company, but that in April 2026 it stopped carrying out alternative dispute resolution services.80
From: Public Accounts Committee, 13th Report - Regulation of water, energy and broadband (HC 105), 11 September 2026
Government response
Government response awaited: deadline 11 November 2026.