Conclusion 19

Defining vulnerable circumstances is complex, but essential to ensuring that people needing support are identified and that support is tailored to their specific needs. People can move in and out of vulnerabilities on a temporary basis, for example becoming financially at risk or if they have been bereaved.54 Even when people are identified as eligible for inclusion on the PSR, identifying and understanding their needs is important to ensuring they receive the right support. CCW noted that during the supply incidents in Tunbridge Wells, the company delivered bottled water to everyone on the PSR, but left large bottles on peoples’ front paths without taking account of those with mobility issues who couldn’t bring bottles into their homes.55