Source · Select Committees · Public Accounts Committee
Recommendation 17
17
However, while government generally manages business-as-usual IT changes and processes reasonably well, it often finds...
Conclusion
However, while government generally manages business-as-usual IT changes and processes reasonably well, it often finds major IT change or digital transformation more challenging, which can lead to serious and ongoing impacts for the running of an organisation.41 The NAO’s recent audits and our own inquiries into major IT change programmes across government indicate frequent weaknesses in governance and capabilities, skills, decision-making, and learning lessons.42